Shipping & Returns
Orders are processed and shipped within 3-5 business days via the US Postal Service Priority Mail unless another method of shipping has been chosen. When requested, FedEx 2-Day shipping orders will be sent off Monday-Wednesday.
Once your order has been shipped, we will email you the tracking number.
Shipping is calculated based on weight. At times, we may run a promotion offering flat rate or free shipping. The order subtotal before taxes and after all discounts have been applied will be used to determine eligibility for free shipping.
If you believe the rate to ship your product was unreasonable or incorrect, please contact us to express this concern so we can investigate further.
At this time, we do not offer shipping to any location outside of the United States.
We offer a full 30-Day Money Back Guarantee on any item you are not 100% satisfied with. Please view our Money Back Policy here for details.
We cannot accept returns past 30 days from your order date.
Customer is responsible for paying to return the products to the address we provide you during the return request. Once we receive the returned items, we will issue a full credit of the purchase price less shipping.
If you receive a damaged product or an incorrect item in error, please contact us within 30 days of your order date to initiate a return with return-shipping costs free of charge to you. Once we receive the item(s), we will ship a replacement to you within 3-5 business days.
No refunds accepted after 30 days
If you have placed an order and would like to cancel it for any reason, please contact us immediately by either phone or email. We will do everything we can to stop your order from shipping, however we cannot guarantee this. If your order has already shipped, and you choose to continue to cancel your order, you will be solely responsible for all shipping charges to return the item(s) to our location.
The FDA has not evaluated the statements made on this website. The information contained herein is intended for educational purposes only and is not intended to prevent, diagnose, treat, prescribe or cure and condition or disease. The products sold on this website are not intended to treat, cure or heal any disease, emotional disharmony, defect or ailment and are merely skincare items designed to improve the look of the skin. Consumers are responsible for understanding how to safely use our products.
Nefertem Naturals LLC will not be held liable for the actions of any consumer or for the misuse of any products sold herein. If any adverse reaction occurs during use of our holistic skincare products, it is advised to immediately discontinue use and contact us.