Shipping & Returns
FAST FREE Shipping Policy
Orders are processed and shipped within 24 hours of placing your order (excluding Weekends and Holidays). Orders with subtotals over $49 receive free shipping. Orders below $49 are charged actual USPS shipping rates.
Orders are shipped via United States Postal Service (USPS) Priority or First Class Shipping depending on the weight of the package. In most cases, the average time to receive your package, once shipped, is 1-3 days, however, based on USPS policy, we cannot guarantee a delivery date.
Once your order has been shipped, we will immediately email you the tracking number.
At this time, we do not offer shipping to any location outside of the United States or expedited shipping.
HASSLE-FREE Refund Policy
We offer a full 30-Day Money Back Guarantee on any item you are not 100% satisfied with. Please view our full Money Back Policy here for details.
We cannot accept returns past 30 days from your order date or items that are less than half full.
If you receive a damaged product or an incorrect item in error, please contact us immediately so we can correct the situation. Once notified, we will ship a replacement or exchange within 24 hours.
If you have placed an order and would like to cancel it for any reason, please contact us immediately by either phone or email. We will do everything we can to stop your order from shipping, however we cannot guarantee this. If your order has already shipped, and you choose to continue to cancel your order, you will be solely responsible for all shipping charges to return the item(s) to our location.
Other than our 30-Day Money-Back Guarantee, Nefertem Naturals, LLC offers no additional product warranties. If any adverse reaction occurs during use of our holistic skincare products, it is advised to immediately discontinue use and contact us.
Nefertem® - The ORIGINAL Holistic Skincare Company™