SHIPPING & RETURNS
Orders are processed and shipped within 4 days of placing your order (excluding holidays) unless you purchase expedited, time-sensitive shipping during checkout (for example UPS Next Day Air). Orders containing apparel may take longer. Expedited orders will be processed and shipped within 24 hours.
Orders placed within the USA with subtotals over $59 receive standard free shipping. Orders below $59 or placed outside of the USA are charged actual carrier shipping rates.
Orders placed within the United States are shipped via United States Postal Service (USPS) Priority, USPS First Class or UPS Shipping depending on the weight and size of the package. We will choose the lowest cost shipping option unless you specifically chose a shipping preference during checkout.
In most cases, packages are delivered fairly quickly, however, unless you purchased expedited, time-sensitive shipping (for example UPS Next Day Air), we cannot guarantee a delivery date.
Once your order has been shipped, we will immediately email you the tracking number. Please wait a few hours after receiving the tracking number email for the packaged to be picked up by the carrier and the system to be updated.
We currently offer international shipping to Canada, Mexico and the Philippines only. International orders are shipped via DHL Express Worldwide, USPS Priority International or UPS Worldwide, whichever is chosen by customer during checkout. International delivery dates can vary greatly considering the package must pass through customs. We appreciate your patience during international shipments. *Customers are responsible for paying the duties, taxes and tariffs on items ordered internationally.*
If you received a damaged or incorrect item, contact us and we will immediately ship a replacement to you free of charge. You must notify us within 30 days of your order date.
If you are not completely satisfied with the products in your order, contact us to let us know and we will refund your entire order, including shipping, so long as you notify us within 30 days of your order date. All we ask is that you consider sharing the product with someone who may enjoy it. Only one return per person per lifetime.
30 DAY MONEY-BACK GUARANTEE
We offer a full 30-Day Money Back Guarantee on any item you are not 100% satisfied with. Simply contact us to let us know within 30 days of your order date and we will refund 100% of the purchase price including shipping. All we ask is that you consider giving the product to someone who may like it. Only one return per person per lifetime.
If you have placed an order and would like to cancel it for any reason, please contact us immediately by either phone or email. We will do everything we can to stop your order from shipping, however we cannot guarantee this. If your order has already shipped, and you choose to continue to cancel your order, you will be responsible for all shipping charges to return the item(s) to our location.
Other than our 30-Day Money-Back Guarantee, Nefertem Naturals, LLC offers no additional product warranties. If any adverse reaction occurs during the use of our products, it is advised to immediately discontinue use and contact us.
Still have questions? Contact us now. We'd be happy to help.
Nefertem® - The Original Intention Skincare™ Company