MONEY BACK GUARANTEE

30-Day Money-Back Guarantee Policy

We are committed to delivering high-quality products and proudly offer a 30-Day Money-Back Guarantee for any single item with which you are not completely satisfied. Please read the terms and conditions below to understand the process and requirements.

How to Initiate a Refund

• To request a refund, you must contact us within 30 days from the order date.
• Refunds will be issued for the purchase price of the item, excluding shipping costs, taxes, and fees.

Refund Terms

• One-Time Refund Policy: Each customer (or address) is allowed only one refund per lifetime for a single item, regardless of subsequent purchases.
• Non-Refundable Shipping Costs: Shipping fees, including return shipping, are non-refundable.
• Skincare Sets, Bundles, and Gift Sets: Sets, bundles, and gift sets are considered multiple items. If you are dissatisfied with any set or bundle, we will only refund the retail price of the highest-cost item within that bundle.
• Discount Adjustment: If any discounts were applied to your order, the refund will be adjusted proportionately. The discount applied to the refunded item will be subtracted from the refund amount to reflect the reduced retail price.
• No Abuse of Policy: This policy is intended to ensure a positive customer experience. Any misuse or abuse of this policy may result in the refusal of refund requests and potential suspension of your account.

How We Handle Refunds

• Approved refunds will be processed within 4 business days of confirmation, and credited back to the original payment method.
• You will receive a confirmation email once your refund has been issued.

Limitations & Exclusions

• This guarantee is not applicable to subscription orders.
• The guarantee covers only the purchase price of the product, excluding any related taxes, fees, or shipping costs.

Contact Us

If you have questions about this policy or need assistance with a refund request, please reach out to our Customer Support Team at info@nefertemnaturals.com or Call/Text 708.990.4995.