Shipping
Orders ship within 4 business days unless expedited shipping is chosen, in which case they ship within 24 hours.

Free Shipping
Domestic orders over $55 qualify for free shipping. Orders under $55 and international orders are charged based on carrier rates.

Delivery
Shipping times are estimates. For guaranteed delivery dates, choose expedited shipping.

No Hassle Returns
Contact us if you receive a damaged or incorrect item, and we'll send a replacement.

Zero-Risk
We offer a 30-day money back guarantee. If you're not in love with our products, contact us for a full refund.

For more details, check our full shipping policy.

SHIPPING POLICY

Orders are processed and shipped within 4 business days of placing your order unless you purchase expedited, time-sensitive shipping during checkout (for example, UPS Next Day Air). Expedited orders will be processed and shipped within 24 hours.

Shipping Rates

All domestic and international orders are charged actual carrier shipping rates, calculated and displayed during checkout. 

Domestic Orders

Orders are shipped via United States Postal Service (USPS) Priority Mail, USPS Ground Advantage, or UPS, depending on the weight and size of the package. We will select the lowest-cost available shipping option unless you specifically choose a shipping preference during checkout.

Delivery Times

Delivery times displayed during checkout are estimates provided by the shipping carrier and are not guaranteed unless you purchase an eligible carrier-guaranteed shipping service.

Once your package has been transferred to the shipping carrier, delivery schedules are determined by that carrier. While most packages arrive within the estimated delivery window, delays can occur.

Please remember that expedited shipping delivery times do not include our order processing time.

Tracking

Once your order has shipped, we will email you a tracking number. Please allow a few hours for the shipping carrier to receive the package and update its tracking system.

Lost or Stolen Packages

If your tracking information indicates that your package was delivered but you have not received it, or if you believe your package has been lost or stolen, please contact us promptly.

• USPS Shipments: We may ask you to submit a Missing Mail Request and provide us with updates.

• UPS Shipments: We will assist with contacting UPS and investigating the missing package.

If the carrier determines that a package was lost in transit, we will work toward an appropriate resolution, including a replacement or refund when applicable.

Carrier claims are subject to the carrier's eligibility requirements, investigation procedures, and processing timelines.

For packages confirmed as delivered to the correct shipping address, we are not responsible for theft occurring after delivery, except where otherwise required by applicable law.

Returned Packages

If your package is returned to us due to an incorrect or undeliverable address, unclaimed delivery, or a "no mail receptacle" designation by the carrier, we will contact you to confirm or update your shipping address.

Customers are responsible for additional shipping charges required to resend returned packages.

If a package cannot be successfully redelivered, we will review the circumstances and determine an appropriate resolution consistent with our final-sale policy and applicable law.

International Orders

We offer international shipping through DHL Worldwide and DHL Express to eligible countries. Some destinations and products may be restricted by our international shipping software.

Shipping charges are calculated and displayed during checkout. Applicable import duties and taxes, including VAT, may also be calculated and collected at checkout.

Certain products, including perfumes, soaps, and moisturizers, may be restricted in some countries. If a shipping restriction applies, you may be unable to complete your purchase.

International delivery times are estimates and are not guaranteed.

RETURN POLICY

All Sales Are Final

As Nefertem prepares to close on December 21, 2026, all new purchases are final.

We no longer accept returns or exchanges due to changes of mind, personal preferences, or dissatisfaction with a product. Our previous 30-Day Money-Back Guarantee has been discontinued for new purchases.

This policy does not affect purchases made under our previous guarantee or any rights provided by applicable consumer protection laws.

Damaged, Defective, or Incorrect Items

We remain committed to ensuring that your order arrives correctly and in acceptable condition.

If you receive a damaged, defective, or incorrect item, please follow the procedures below.

How to Report an Issue

• Contact Us Within 7 Days: Please contact us within 7 days of receiving your order.

• Provide Evidence: Include your order number, a description of the issue, and clear photographs showing the damage, defect, or incorrect item whenever possible.

Replacement and Refund Terms

• Replacement Items: Once an issue has been verified, we will arrange a replacement of the original item when available, generally within 4 business days.

• Unavailable Products: Due to our upcoming closure and limited inventory, replacements may not always be available. In these circumstances, an appropriate refund will be issued.

• Returning Damaged Items: In most cases, you will not need to return a damaged or incorrect item. Please retain the product and original packaging until we confirm whether either is needed for review or a shipping claim.

Limitations & Exclusions

• One-Time Replacement: We generally provide one replacement for each verified damaged, defective, or incorrect item per order.

• Policy Abuse: Repeated or suspicious claims may be subject to additional review. Fraudulent claims may be denied.

• Final-Sale Exclusions: Final-sale restrictions do not eliminate remedies required by applicable law for damaged, defective, incorrect, or undelivered merchandise.

30-DAY MONEY-BACK GUARANTEE

Our previous 30-Day Money-Back Guarantee has been discontinued for new purchases as part of Nefertem's closing. Purchases made while the previous guarantee was in effect remain subject to its original terms.

ORDER CANCELLATION

All new purchases are final. Please carefully review your order, shipping address, and selected products before completing checkout.

If you need to request a cancellation or correction, contact us immediately at 708.990.4995 or info@nefertemnaturals.com.

We will make every effort to accommodate requests received before processing begins, but cancellations or modifications cannot be guaranteed.

Once an order has shipped, it cannot be canceled or returned due to a change of mind.

If we are unable to fulfill an order or an item becomes unavailable, we will notify you and issue an appropriate refund.

Nothing in this policy limits cancellation or refund rights provided by applicable law.

PRODUCT WARRANTIES

Nefertem Naturals, LLC offers no additional voluntary product warranties beyond those expressly stated in this policy or required by applicable law.

If an adverse reaction occurs during the use of any of our products, discontinue use immediately and contact us.

Still have questions? Contact us now. We're happy to help.